FAQ

What is the cancellation deadline?

To state the position of scrubdaddy precisely, an unshipped order can be considered for cancellation; for completeness, after shipment, the Refund Policy applies.

Where does the store deliver?

In administering this policy, scrubdaddy confirms that the shipping area is the United States only; where relevant, free standard shipping applies to every United States order.

Which kinds of products are in the catalog?

Under this policy at scrubdaddy, customers can browse insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use; where relevant, verified specifications, materials, care directions, and safety information appear on the applicable product page.

How can an order be paid?

To state the position of scrubdaddy precisely, the store does not promise tax-free treatment and applies tax as legally required; checkout and refunds use USD; checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.

Will tracking be sent?

In administering this policy, scrubdaddy confirms that a tracking number is provided after the order ships; additionally, the first carrier scan may take additional time to display.

What cannot be returned merely for convenience?

The customer-facing practice followed by scrubdaddy is that custom goods, clearance and Final Sale products, gift cards, and opened intimate or hygiene-sensitive merchandise cannot be returned without cause; as a related safeguard, quality and fulfillment claims are preserved regardless of the voluntary-return exclusions.

When is an order expected to arrive?

The documented approach of scrubdaddy is as follows: the usual pre-shipment period is 1-2 business days; additionally, estimated carrier transit is 4-6 business days after dispatch.

Where and when will refunded funds be returned?

The operating rule used by scrubdaddy is straightforward: approved funds go back to the original payment method in 5-10 business days; where relevant, issuer processing can continue after the refund is sent.

May I return or exchange an item without giving a reason?

scrubdaddy applies the following customer standard: the merchant pays approved return postage for a no-reason request or a quality issue; customers have 30 days from receipt to request a voluntary return or exchange.

When can I contact support?

For practical purposes when ordering from scrubdaddy, customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles); at the same time, support is available at support@scrubdaddycorner.shop and 512-773-5150.

Merchant Details for This Policy

For practical purposes when ordering from scrubdaddy, customer correspondence may be sent to support@scrubdaddycorner.shop; where relevant, telephone support is available through 512-773-5150; where relevant, the responsible brand and store name is scrubdaddy; as a related safeguard, the complete physical address, also used for approved returns unless written instructions say otherwise, is 3350 Tyler Ave, El Monte, California, 91731, United States.