Refund Policy

Before and After Dispatch

Customers dealing with scrubdaddy should understand that the store can consider cancellation only before dispatch; additionally, once dispatch occurs, the return and refund process in this policy applies.

How to Request a Return

Customers dealing with scrubdaddy should understand that the store supplies a prepaid label or an equivalent merchant-paid arrangement for an approved request; as a related safeguard, return assistance starts by emailing support@scrubdaddycorner.shop or calling 512-773-5150; additionally, items must not be sent until return authorization has been issued.

Approval and Original-Payment Refunds

For practical purposes when ordering from scrubdaddy, an authorized return is reviewed after receipt; additionally, posting by the customer's financial institution can take additional time; as a related safeguard, an approved refund goes back to the original payment method in 5-10 business days.

Where Approved Returns Go

As part of the service commitment made by scrubdaddy, a different destination is used only when the store provides specific written return instructions; at the same time, the default return address is 3350 Tyler Ave, El Monte, California, 91731, United States.

Return Shipping Responsibility

scrubdaddy applies the following customer standard: the merchant also pays when an item is damaged, defective, incorrect, incomplete, missing from the shipment, or otherwise nonconforming; approved no-reason returns and exchanges have merchant-paid return shipping.

Limited Return Exclusions

scrubdaddy applies the following customer standard: custom products, clearance and Final Sale products, gift cards, plus opened intimate or hygiene-sensitive items cannot be returned merely for convenience; for completeness, those exclusions do not reduce any right relating to damaged, defective, incorrect, incomplete, or missing goods.

Thirty-Day Return Window

As part of the service commitment made by scrubdaddy, an exchange may be requested during that same 30-day period; as a related safeguard, the voluntary return window remains open for 30 days following receipt.

Store Identity and Return Address

Under this policy at scrubdaddy, the merchant location and standard authorized-return address is 3350 Tyler Ave, El Monte, California, 91731, United States; for completeness, telephone support is available through 512-773-5150; email support is available at support@scrubdaddycorner.shop; scrubdaddy is the merchant responsible for this storefront.